In a bold move to enhance the quality and responsiveness of healthcare delivery in Edo State, the Director General of the Edo State Health Insurance Commission (EDOHIC), Dr. Mrs. Augusta Ikpea-Enaholo, led a one-day intensive training session titled “Empowering Quality Care and Best Practices for Health Service Providers.”
The impactful event took place on Friday at the John Odigie Oyegun Public Service Academy (JOPSA) in Benin City, bringing together a diverse mix of healthcare professionals from across the state. To ensure inclusivity and broad participation, the training was also streamed virtually for attendees from Edo North and Central senatorial districts, with designated viewing centers set up in Auchi and Ekpoma.
The session served as a platform for engaging frontline health workers, administrators, and service providers on critical reforms and policy directions aimed at elevating patient care, reinforcing ethical standards, and institutionalizing best practices throughout Edo’s healthcare system.
Delivering her keynote address, Dr. Ikpea-Enaholo emphasized the need to refocus the healthcare system on patient-centered care, clinical integrity, and timely service delivery. She underscored the importance of aligning service delivery with the Standard Operating Procedures (SOPs) laid out by EDOHIC to ensure consistency, quality, and accountability across all levels of healthcare delivery in the state.
“Our mission is to build a health system that not only meets medical needs but also upholds dignity, professionalism, and trust,” Dr. Ikpea-Enaholo stated. “Today’s training is part of our continuous effort to equip service providers with the tools, knowledge, and ethical framework required to deliver world-class care to our enrollees.”
She also highlighted the importance of emergency preparedness and the implementation of EDOHIC’s Emergency Response Policy, which mandates that no enrollee should ever be denied life-saving treatment due to bureaucratic or administrative hurdles. The DG stressed that healthcare professionals have both a legal and moral duty to provide care first and resolve administrative processes later, particularly in emergency situations.
The training focused on a wide range of critical themes, including:
• Enhancing patient experience and communication
• Ethical medical practice and provider accountability
• Streamlined claims and referral processes
• Emergency response protocols
• Continuous quality improvement strategies
Participants expressed appreciation for the initiative and described the training as timely and essential, especially in the face of growing demands on the healthcare system. Many attendees committed to applying the insights gained to improve care delivery in their respective facilities.
This high-level engagement reflects EDOHIC’s broader strategic goal of building a resilient, efficient, and inclusive healthcare system that guarantees access to quality health services for all residents of Edo State.
As the Commission continues to roll out its reforms and capacity-building programs, the focus remains clear: delivering responsive, ethical, and quality-driven healthcare that meets the needs of every enrollee—especially when it matters most.
