The Federal Inland Revenue Service (FIRS) has announced its updated Standard Operating Procedure (SOP), which it describes as a crucial move towards providing uniform, transparent, and citizen-centered tax services throughout Nigeria.
Collins Omokaro, Special Adviser on Communications and Advocacy to the FIRS Chairman, stated that the revised SOP serves as a “vital link” in FIRS’s broader transformation plan, aiming to standardize taxpayer experiences across its over 300 offices nationwide.
“This is about people, experience, and impact. It’s a step toward a tax system that supports voluntary compliance and national development,” Omokaro explained.
He noted that previously, FIRS field offices often operated with different methods, despite good intentions, leading to potential confusion for taxpayers.
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The revised SOP provides a unified guide for key processes, including registration, payment, audit, and enforcement.
Omokaro emphasized that the SOP is more than just a manual; it reflects the values of accountability and service excellence promoted by the Executive Chairman, Dr. Zacch Adedeji.
Dr. Adedeji stated, “This SOP is not just a technical document—it is a declaration of who we are becoming as a service. It reflects our commitment to transparency and service to the Nigerian people.”
Omokaro further added that the revised SOP is in line with FIRS’s ongoing digital transformation, ensuring that both human and technological systems work together to deliver faster, more reliable, and taxpayer-friendly services.
